STORE POLICIES AT KIRITOPI

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.

Shipping Methods

We offer a variety of shipping options to cater to your needs, including standard and express shipping. The available options and costs will be displayed at checkout.

Delivery Time

Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days, depending on your location.

Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

International Shipping

We currently do not ship to select international destinations.

Return & Exchange Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with straightforward return and exchange policies:

- Eligibility: Items must be have a defect or quality issue to be eligible for a return or exchange.
- Process: To initiate a return or exchange, please contact our customer service team with your order details and reason for the return. They will provide you with a return authorisation and instructions.
- Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
- Exchanges: If you wish to exchange an item, please specify the new product or size you’d like. We will ship the exchange item once the returned item is received and processed.

Protecting your personal data is of utmost importance to us. Here’s how we handle your information:

- Data Collection: We collect personal information that you provide when making a purchase, signing up for our newsletter, or contacting our support team. This includes your name, email address, shipping address, and payment details.
- Usage: Your information is used to process orders, communicate with you, and improve our services. We may also use your data to send promotional materials, but only if you have opted in to receive such communications.
- Security: We implement advanced security measures to safeguard your data against unauthorized access, alteration, or disclosure. Your payment information is encrypted and processed through secure gateways.
- Third-Party Sharing: We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers to fulfil your orders or enhance our services.
- Your Rights: You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact our privacy officer.

We’re here to help! Whether you have questions about your order, our policies, or any other inquiries, feel free to reach out to us:

- Customer Support: Our dedicated support team is available Monday to Friday, 9 AM to 5 PM. You can contact us via the "Contact Us" section at the bottom of our home page.
- Feedback: We value your feedback and suggestions. Please let us know how we can improve your shopping experience.

Thank you for choosing Kiritopi Pty Ltd. We appreciate your trust and are committed to providing you with the best service and products. Happy shopping!

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